SHIPPING & RETURNS

 

Shipping-

All of our products are Shipped from the UK.

It takes 2-4 working days to process your order. After your order has been processed and approved we will ship within 24 hours.

All items are sent through the royal mail- recorded delivery, as soon as we’ve sent your parcel we will email you confirmation and your tracking number.

For UK orders expect to receive your order in 3-7 working days, for international shipments please allow 7-10 working days.

 

Returns policy

If for some reason you don’t like your AK product- although we hope you do, we accept returns for upto 14 days- simply email us at gracie.akthreads@gmail.com for your return purpose, our return address and refund information.

We accept faulty product returns for up to 30 days- these will be fully refundable.

For faulty garments, we will allow returns within 30 days of delivery. Whilst full refunds will be available for these returns, AKT offers a repair service, free of charge.

If for some reason your garment is undelivered, we will refund you the full amount including postage costs.

We will not accept returns of garments that have not been properly cared for (and may therefore show faults); please read more about garment care in our care section.

 

 

For any further queries about shipping please contact: gracie.akthreads@gmail.com