Shipping + returns
All of our products are Shipped from The UK, Norwich.
It takes 3-4 working days to process your order. After your order has been processed and approved we will ship within 24 hours. You will receive an e-receipt via email as soon as we have received your payment.
All items are sent through the royal mail- recorded delivery, as soon as we’ve sent your parcel we will email you confirmation and your tracking number.
For UK orders expect to receive your order in 3-7 working days, for international shipments please allow 7-10 working days.
Please bare in mind that during peak times and holiday seasons, there may be a slight delivery delay and AK threads cannot be held responsible.
If for some reason you don’t like your AK product- although we hope you do, we accept returns for upto 14 days simply email us at firstname.lastname@example.org for our return address and refund information. Please note for full refunds we only accept garments with their tags still on and unworn.
For faulty garments, we allow returns within 60 days of delivery. Whilst full refunds will be available for these returns, AKT offers a repair service and upkeep on your garments free of charge.
If for some reason your garment is undelivered, we will refund you the full amount including postage costs.
We will not accept returns of garments that have not been properly cared for (and may therefore show faults); please read more about garment care in our care section.
For more information or queries on returns please contact: