Please make sure you provide us with valid, address, email and telephone number when you check out as we use this for our shipping information. We will use these details to contact you should there be any issues with your order or delivery.
Unless stated otherwise, the delivery costs are stated at time of purchase. AK Threads will always seek to use the most cost effective service.
Delivery times are between 9am - 5pm on business days.
Your order will be dispatched within 1-3 business days. once we have shipped your order, you will receive a notification to the email address you provided during check out.
For European customers, please expect to receive your order within 3-5 business days via standard mail service. For international customers, Please expect to receive your order within 7-10 business days.
If you do not receive your order within this timeframe please contact us via firstname.lastname@example.org
Due to our slow made practise the items we create are limited edition and unique, and will not be repeated once they are sold out. The best way to keep up with the launch of our new items is to sign up to receive our newsletters, that way you will be the first in the know.
Refund and return
We guarantee the quality of all our products. If you are unsatisfied in any way, we will issue a refund to items that are returned to us within 5 days of delivery, in the same unused condition and in original packaging. Any item that is not in the same condition as it was shipped will not be accepted as a return.
Please inform us of your intention to return any products to email@example.com com before returning.
Please write to us before making purchases if you aren't unsure about fit, sizes, style, colours etc, we are here to help.
Paper less receipt - For environmental reason, we do not include any paper receipts in all orders.
We try to make minimum impact on the environment, therefore we make every effort to minimise the amount of packaging materials we use, where possible, we recycled sending bags and use our handmade reusable packaging bags made from a women’s co-operative in India. Every bag provides one females with a days wage